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Standard terms and conditions for all People, Skills and Knowledge courses and events.
ISSURED LIMITED (registered number 08860437) whose registered office is at First Floor, Unit 18 Bradbourne Drive, Milton Keynes, MK7 8BE (“Issured” or the “Supplier”) is a business transformation consultancy that you can trust to deliver modern, lasting, tangible results for the future. Comprised of experts from some of the most challenging and sensitive environments, we help our clients transform their business, making them more efficient, effective, and future proof. With our clients at the heart of everything we do, we provide a distinctly personal service from initial analysis to upskilling your team – we’re not just a consultancy, we’re a partnership.
Please read these terms and conditions carefully and make sure you understand them. They set out the obligations (the 'terms') between you and Issured Ltd ('Issured', 'we', 'us', or 'our'). The terms explain what happens once you have placed an order, how to make payment, how you and we may change or end the contract, what to do if there is a problem and other important information. The terms are only available in English. You should retain a copy of these terms for future reference.
In this Agreement, unless the context otherwise requires:
Agreement - Means the provision of the events that the supplier may organise, which are available through the supplier platform (www.issured.arlo.co)vand are booked by a Client or Company Consumer. Cancellation Period - Means a defined period of time in which the client can cancel the agreement. Client - Means the legal or natural person procuring the Services as specified in the Agreement. Company Consumer - Means individuals or businesses that consume or use goods and services sold by Issured Ltd. Event - Means a scheduled training course, webinar, or mentoring session organised by Issured Ltd. Help Desk - Means the Issured team that will provide the single point of contact for queries and or support. Individual - Means a particular person attending an Event. Issured Representative - Means a staff member of Issured who has the authority to act on behalf of the supplier. Parties - Means the Supplier and either a company consumer or an individual. Services - Means those services to be provided by Issured to the Client as specified in the Agreement, which may include public scheduled courses; on-site training courses; consultancy services; training development; project management and administration; provision of equipment or systems; conduct of examinations; venue hire; and/or courseware. Supplier - ISSURED LIMITED (registered number 08860437) whose registered office is at First Floor, Unit 18 Bradbourne Drive, Milton Keynes, MK7 8BE Working Day - Means a day other than Saturday, Sunday, and statutory holidays in the location where the Services are to be provided.
Client or company consumer may contact Issured via the following methods:
These terms cover the provision of the events that the supplier may organise, which are available through the supplier platform and are booked by a Client or company consumer. Upon a Client or company consumer or individual submit a booking for a place or places on an event, whether online, using the supplier booking platform (www.issured.arlo.co) in writing or by telephone, you will be given confirmation of supplier acceptance of your order (a 'booking confirmation') in writing by email. Client or company consumer or individual acknowledges and agrees that they have authority to bind any business or individual on whose behalf the purchased place or places for an event have been made. Where a Client or company consumer or individual is undertaking an event(s), these terms and any document(s) expressly referred to in this agreement constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between the parties, whether written or oral, relating to its subject matter. The Client or company consumer or individual acknowledges and agrees that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms, or any document expressly referred to in them. Client or company consumer or individual agree that the parties shall not have any claim for innocent or negligent misrepresentation based on any statement in this contract.
In consideration for the payment of the fees by the Client or company consumer or individual, the Supplier shall provide the following services as stipulated in the booking confirmation:
The event(s) is (are) purchased by paying the appropriate fees as set out on the Issured website (www.issured.com). Payment can be made in the following ways:
If Client or company consumer or individual have chosen to pay via invoice, an invoice for payment of the appropriate fees shall be sent to the email address you provide at the time of booking. It is Client or company consumer or individual responsibility to ensure the address provided is correct.
Client or company consumer or individual are required to pay any invoice (s) within 30 days of the date on the invoice. Unless the invoice has been paid before the commencement of a course the attendees will not be permitted to receive the event (s).
Payment for the event must be made at least 14 days prior to event commencement.
The rate of VAT applied to invoices will be at the time of booking. VAT on immediate payments will be charged at the rate for time of booking and payment and will be in line with HMRC policies.
Where the supplier does not receive the appropriate fees on an invoice before the start of the course, Client or company consumer or individual and or delegate(s) will be refused entry to the event.
The supplier reserves the right to cancel, curtail, postpone or re-schedule event (s), if there are insufficient delegate numbers to ensure a high-quality training experience. If the need to cancel, curtail, postpone or re-schedule events the supplier shall use reasonable endeavours to notify the Client at least 5 working days in advance.
The supplier reserves the right to change venues (within a reasonable distance of the original venue) and substitute trainers and consultants at its discretion.
Wherever possible, the supplier will contact Client or company consumer or individual at least 5 working days prior to the event to be cancelled, unless an emergency requires the supplier to cancel the event within 5 working days of the event start date.
In the event of cancellation or postponement, the supplier will offer Client or company consumer or individual a place on the next available event. Alternatively, Client or company consumer or individual may ask for a refund which shall be made in accordance with section 11.
The supplier reserves the right to cancel or postpone events if there are insufficient delegate numbers to ensure a high-quality training experience at least 5 working days before the event start date.
Client or company consumer or individual may cancel or transfer a booking in the following circumstances:
Where Client or company consumer or individual, have the right to cancel within 14 days of receiving the booking confirmation (the ‘Cancellation Period’).
Client or company consumer or individual have the right to transfer to another event providing you give us at least 14 days’ notice. However, the supplier cannot guarantee availability on a replacement event - where the supplier agrees to the transfer the following applies:
Where Client or company consumer or individual or other delegates are unable to attend, substitute delegates can be accepted. The supplier must be notified within at least 14 days of the event commencing to incur no additional charges. Changes must be made via the online platform (www.issured.arlo.co), at least 14 days prior to the event commencing.
No transfers will be accepted within 14 days of the event.
Where an event is cancelled in accordance with the Cancellation Period you shall be entitled to a refund of the fees for that event within 14 days beginning with the day on which we agree that you are entitled to a refund.
Where an event is cancelled by the supplier, the supplier will refund the value that has been paid for the event to an approved bank account for the Client or company consumer or individual. All request for a refund must be made on company headed paper or individual bank account in the name of the individual making the booking.
The supplier will not pay any other costs associated with attending an event including any other travel expense booked by the client or company consumer (such as, but not limited to, hotel, mileage, rail fares etc.).
Refund of the event cost at the time of booking will be paid within 14 days beginning with the day on which the supplier representative agrees to a refund after receipt of an approved bank account.
Where Client or company consumer or individual transfer to a replacement event pursuant to section 10 - transfers and the fee is less than the original event, the supplier will refund the difference within 14 days beginning with the day on which the supplier agrees that Client or company consumer or individual are entitled to a refund and the details for repayment have been provided.
Use of the suppliers name or logo is prohibited except with the suppliers prior written consent. All Ip background and foreground remains the property of the supplier.
Any materials provided for or during events are protected by Crown Copyright (except where clearly stated otherwise). Re-use of the training materials is prohibited.
With respect to the parties' rights and obligations under the Agreement, the parties agree that the delegate is the Data Controller and that the supplier is the Data Processor in relation to Customer Personal Data. Refer to Issured Privacy statement for further clarity. The Supplier shall do the following:
The supplier shall comply at all times with the Data Protection Legislation and shall not perform its obligations under the Agreement in such a way as to cause the Client or company consumer or individual to breach any of its applicable obligations under the Data Protection Legislation in relation to the Client or company consumer or individual use of the Services.
Where Client or company consumer or individual Data is received by the supplier under or in connection with the Agreement, the supplier warrants and represents that such Client or company consumer or individual Data has been collected, processed and transferred in accordance with applicable data privacy laws and that the Client or company consumer or individual has provided all notices and obtained all consents required by applicable law to enable the legal transfer of such Client or company consumer or individual Data to and processing by the supplier and its subcontractors for the purposes of enabling the supplier to perform its obligations under the Agreement.
In the event of any loss or damage to Client or company consumer or individual Data, the supplier shall use reasonable commercial endeavours to restore the lost or damaged Client or company consumer or individual Data from the latest back-up of such Client or company consumer or individual Data maintained by Issured in accordance with the archiving procedure described in the relevant Service Definition. The supplier shall not be responsible for any loss, destruction, alteration or disclosure of Client or company consumer or individual Data caused by any third party (except those third parties sub-contracted by Issured’s to perform services related to Client or company consumer or individual Data maintenance and backup).
Except to the extent set out in this clause or where disclosure is expressly permitted elsewhere in the Agreement, each party shall:
The supplier shall take all necessary precautions to ensure that all Client or company consumer or individual information obtained under or in connection with the Agreement:
The provisions of these clauses shall not apply to any information received by one party from the other which:
In the event that either party fails to comply with this clause, the other party may terminate the Agreement with immediate effect by notice in writing.
The supplier will immediately notify the Client or company consumer or individual of any breach of security in relation to Client or company consumer or individual information obtained in the performance of the Agreement and will keep a record of such breaches. Issured will use its best endeavours to recover such Client or company consumer or individual Confidential Information however it may be recorded. This obligation is in addition to Issured’s obligations under this clause. The supplier will co-operate with the Client or company consumer or individual in any investigation that the Client or company consumer or individual considers necessary to undertake as a result of any breach of security in relation to Client or company consumer or individual information. This clause shall survive termination of the Agreement, however arising.
To the extent that, in connection with the Agreement, Issured provides the Client or company consumer or individual with information which Issured has indicated is exempt from disclosure under the Freedom of Information Act 2000 ("Exempt Information") the Client or company consumer or individual agrees to notify the supplier, as soon as reasonably possible, of any request received by it. Before making any disclosure of Issured’s Exempt Information the Client or company consumer or individual shall take account of any representations made within a reasonable time by Issured about the applicability of the FOIA Exemptions to such Exempt Information.
Whilst every effort is made to ensure that our events are relevant and topical, they are not tailored or bespoke for specific businesses or individuals and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted.
Nothing in these terms limits or excludes our liability for:
Supplier liability to Client or company consumer or individual shall be limited to the price you have paid for the event, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:
If the supplier is providing events at your premises, the supplier will make good any damage to your property caused while doing so. However, the supplier is not responsible for the cost of repairing any pre-existing faults or damage to Client or company consumer or individual property that is discovered while providing the event.
Other than expressly stated to the contrary, the Agreement does not confer any rights on any person or party (other than the parties to the Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
Nothing in the Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
The supplier may not assign or novate any or all of its rights and obligations under this Agreement without the prior written consent of the Client or company consumer or individual to the3 supplier that has paid the fees for an event. This shall not be unreasonably withheld or delayed.
The Agreement constitutes the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
Each of the parties acknowledges and agrees that in entering into the Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Agreement or not) relating to the subject matter of the Agreement, other than as expressly set out in the Agreement.
If any provision (or part of a provision) of the Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
The supplier shall have no liability to the Client or company consumer or individual under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Issured or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Issured or sub-contractors, provided that the Client or company consumer or individual is notified of such an event and its expected duration.
If for reasons outside the control of the supplier, the Services or any part thereof become impossible to perform or are otherwise frustrated the supplier will be entitled to terminate the Agreement reasonable on notice to the Client or company consumer or individual without incurring any liability and the Client or company consumer or individual shall pay the supplier for Services provided until such termination.
Each party shall comply with all applicable anti-slavery and human trafficking laws, statutes, regulations and codes of practice in force from time to time. Each party warrants that, so far as it is aware, having undertaken reasonable enquiries, slavery and human trafficking is not taking place in any part of its own business and in any part of its supply chains.
The supplier shall not do the following:
The supplier warrants and represents to the Client or company consumer or individual that in entering into the Agreement it has not done any of the things prohibited in this clause.
In the event of any breach of the clause the Client or company consumer or individual shall be entitled to terminate the Agreement with immediate effect.
Without prejudice to its other rights and remedies under this clause, the Client or company consumer or individual shall be entitled to recover in full of Issured and Issured shall on demand indemnify the Customer in full against:
It is the suppliers practice, in appropriate circumstances, to check for conflicts of interest before taking on engagements. The supplier may provide many different professional services to Client or company consumer or individual, and we cannot be certain that we will identify promptly all situations where there may be a conflict with your interests. Please notify us promptly of any potential conflict affecting this engagement of which you are or become aware.